01.
Jira Cloud Instance Set Up
Installation of a new Jira cloud instance or reinstall of existing.
02.
Confluence Cloud Instance Set Up
Installation of a new Confluence cloud instance or reinstall of existing with integration to Jira if needed.
03.
Jira Service Desk Cloud Instance Set Up
Set up of Jira Service Desk for multiple agents and customers to serve your support requests.
04.
Jira Configuration of schemes including Issue Types, Workflows, Screens, Permissions, Reports ….
Set up of company managed or team managed projects for scalability.
05.
Confluence Configuration of Spaces, Pages, Permissions, Templates ….
Configuration of spaces, pages using temples for scalability.
06.
Jira Service Desk Configuration for Agents & Customers. Set Up of SLAs, Reports ….
Set of a scalable service desk to process business support requests.
07.
Jira App Installation and Third Party Integration
Installation of Marketplace Apps and Integration with other applications to leverage productivity
08.
Confluence Knowledge Base Set Up
Setup of a Confluence Knowledge Base to leverage collaboration.
09.
Jira Service Desk Knowledge Base Integration
Leverage a Confluence Knowledge Base to aid in support requests.
10.
Jira Training
Group or one-on-one training for users and admins.
11.
Confluence Training
Group or one-on-one training for users and admins.
12.
Jira Service Desk Training
Group or one-on-one training for Agents and Customers.